Foire aux questions

1. Our Concept

Entre-Copines, what is it ?

 

Primarily an online store where you will find a multitude of items of your favorite brand in new condition and enjoy a discount up to -80% of their original price !

Because quality should no longer be a luxury, we offer an alternative to those wishing to buy clothes brands without breaking the bank and with confidence.

ENTRE-COPINES removes all the disadvantages of the opportunity to keep only the price.

In fact, the facebook groups classifieds site ... are becoming more numerous, but there are no guarantees about the honesty of sellers or the quality of the purchased clothing.

Because your satisfaction is not an option, our team brings you the following guarantees: quality control, possibility of sending the items that are not suitable, Anti-Counterfeiting control, secure payment ....

This is because the selection is made by a professional team here you are sure of what you are buying.

The only difference with the new is the price !

Entre-copines also allows you to sell the clothes you want to separate you make room in your closet ... while boosting your shoping budget !

Send us free and we take care of everything :

recommendation rates, pictures, sale, packaging, shipping … 


 Personal Space
2. How do I change my information ?

Your account allows you to easily modify all these elements : 


3. Where can I find my discount vouchers ?

You will find your discount codes in your account : 


4. I forgot my password, a solution?

To request a new password for your account,

you can click here:

My New Password

Do not forget to check your spam if you do not find the email.


 Buy with - ENTRE-COPINES :
5. How much is the delivery ?

We ship by bpost, home or relay point as you wish.
The delivery time is a maximum of 48 hours (excluding weekends and legal holidays days).
Orders over € 45 The free delivery

Orders less than € 45

In Point Relais Bpost : 4,5€
At Home :  5€
Packet Distributor : 4.5€


6. How to order ?

Nothing easier: simply click on the tab "Add to Cart" below the items you wish to order.

Then let it guide you, you will have the opportunity to create an account directly during the ordering process.


7. What are the accepted means of payment ?

What payment methods are available ?

* Paypal: You will be automatically directed to the PayPal platform to make your payment, and then redirected to our site, your order will be confirmed.

* Credit card (Visa, Mastercard, CB, Bancontact) to guarantee maximum security between-girlfriends uses 3DSecure with Worldwild Service Atos, the information is encrypted and the transmission is secured by SSL.

Payment by credit card / Bancontact the site is it totally safe ?

Yes, the data is transmitted so encrypted by SSL. For payment with Visa and Mastercard, only transactions CES (Secure Electronic Commerce) are allowed.

After verifying that the card is associated with the CES system, the system will contact the bank for the card so as to enable the buyer to authorize the purchase.


Following the confirmation of the bank, the rate will be made. Otherwise, the order will be canceled.

  • Why does my credit card be refused ?

    Your credit card may be refused for the following reasons :

  • Your card has expired.
    Check the expiration date of your card. You may have reached the limit of the amount available on the card. Check with your bank the authorized amount from your card. One of the data you entered is incorrect. Check that you have entered the data into the appropriate fields.


8. How to make a return ?

As part of our "Satisfied or Reimbursed" policy, you have a period of 18 days from the date of shipment of your package to apply for a return of any items that do not suit you.

Just go into your order history, check the items to be returned and click on the "generate the return" tab.

After registering your request you will automatically receive by email the information needed to return these items.

Be aware that the delivery of your package back is at your charge (€ 5 fee for delivery by Bpost).


 Selling on ENTRE-COPINES :
9. How can I sell my items ?

  1. 1. ORDER NOW YOUR FREE prepaid shipping label (On your seller account)

Complete the form online and receive an email with the link to download the mailing label to stick on your package.

It's free ! You have nothing to pay for the shipment is a prepaid label.

  1. 2. SEND US YOUR CLOTHES

Make sorting clothes you want to separate, pack them in a package (cardboard box or large bag closed)

then paste it label you printed.

The package may contain a maximum of 50 items, they should match our quality.

Remove the package provided with the label in any point Bpost or post office relay.

Therefore, our team takes care of everything! Quality control to delivery to the customer, you have nothing to do.


10. How much will I earn ?

With us there are no surprises, you earn 50% HT of the sale price.

Your Virtual Money box fills automatically to each sale.

You have the option at any time to convert the sum of your piggy bank good shopping to be used directly or to be paid by bank transfer (as soon as the amount reaches € 25).


11. What can I send you ?

We only accept clothing for women (from size 36) and children. As well as bags and belts (in perfect condition inside and outside).

Items sent must be in perfect condition and have no defects, they must be clean, pressed and folded correctly.


Items must be part of our selection of brands :

LIST OF BRANDS

Will not be accepted any article having a defect (hole, Task, Bouloche, damaged fiber, increased color, distorted Clothing, home Retouching ...) and counterfeits and furs.

The package must contain at least 15 items, up to 50 but the total weight of the package shall not exceed 10kg.


12. How much deposit can I send ?

After the high number of demand deposit, and to allow the opportunity for everyone to be able to sell their clothes on the website, the number of label stamped by customer is limited to one every three months.


13. What happens to non-selected items for sale ?

To ensure optimum quality of the products we offer for sale, we make a very selective sorting, items sent must match our quality charter.

 

When filing application form filling, you have the choice of what happens to items that will not be retained for the sale:

-          Donate it to a charity.

Over 95% of users choose this option beneficial to the planet and karma ...

-          Collect all items not retained :

It will cost you the price of delivery for the return and administrative expenses (€ 12.5)


14. How to increase its chances of selling ?

To increase your chances of selling your items, please use the share buttons on different social networks!


15. How do I change my account seller

Your account allows you to modify easily all these elements :


 Earn Discounts :
16. Sponsor your friends

Pour parrainer il suffit de vous connecter à votre compte puis cliquer sur l’onglet « Parrainage », d’introduire les Noms, Prénoms et Email de vos Amis, et de valider.

Pour devenir parrain, vous devez avoir effectué au moins une commande sur le site.

Dès la 1ère commande de vos Amis, vous recevrez automatiquement un bon de réduction d'une valeur de 5€.

Le parrainage peut être refusé si le parrain et ses filleuls possèdent la même adresse postale, le même nom, ou même adresse mail.

Le bon de réduction du parrainage est utilisable pour une commande supérieure à 60€.


 Sizes guides
17. For Kids

Tables of standard sizes from baby.

Hauteur en CM

Age en mois

Poids approximatif en Kg

50

0

3,3

54

1

4

60

3

5-6

67

6

7-8

71

9

8-9

74

12

9-10

81

18

11

Tables of standard sizes for child boys and girls according to age.

Between 2 and 5 years

Hauteur en CM

Age

Poids approximatif en Kg

Tour de poitrine

Tour de taille

Tour de bassin

86

2

12

52

48

56

94

3

14

54

50

58

102

4

15,5

56

52

60

108

5

17,2

58

53

62


Girls between 5 and 18 years

Hauteur en CM

Age

Tour de poitrine

Tour de taille

Tour de bassin

Taille à commander

105-116

5-6

60

54

66

114

117-122

7

62

55

68

120

123-128

8

64

56

70

126

129-134

9

67

57

73

132

135-140

10

70

58

76

138

141-152

11/12

76

60

82

150

153-158

13/14

82

61

88

156

159-164

15/16

88

62

92

162

165-170

17/18

92

66

96

168

171-176

17/18

92

66

96

174


Boys between 5 and 18 years

Hauteur en CM

Age

Tour de poitrine

Tour de taille

Tour de bassin

Taille à commander

105-116

5-6

60

54

62

114

117-122

7

62

55

64

120

123-128

8

64

56

66

126

129-134

9

67

57

69

132

135-140

10

68

59

71

138

141-152

11/12

75

63

78

150

153-158

13/14

82

66

84

162

159-164

15/16

88

71

92

174

177-186

17/18

92

76

96

180

 


18. For Women

Tops, blouses, dresses and skirts etc.

Size Chart Women

European sizes 32 34 36 38 40 42 44 46
US sizes XXS XS S M L XL XXL XXXL
Neck to wrist in cm 61 61,5 62 62,5 63 63,5 64 64,5
Bust girth in cm 80 84 88 92 96 101 106 111
Waist girth in cm 61 65 69 73 77 82 87 92
Low hip girth in cm 87 91 95 99 103 108 113 118


The sizes of pants and jeans

Tour de taille en CM

Tour de bassin

Taille Eur / France

Taille US (Americaine)

UK (Anglaise)

58/62

84/88

34

4

6

62/66

88/92

36

6

8

66/70

92/94

38

8

10

70/74

94/96

40

10

12

74/78

96/100

42

12

14

78/82

104/108

44

14

16

82/86

108/112

46

16

18

86/90

112/116

48

18

20

90/98

116/122

50

20

22

98/106

122/128

52

22

24

106/114

128/134

54

24

26

114/122

134/140

56

26

28

122/130

140/146

58

28

30

130/138

146/152

60

30

32